Refund and Returns Policy
At ttvcc.com, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a refund or exchange in accordance with the terms below.
- Eligibility for Refund or Exchange:
To be eligible for a refund or exchange, the item(s) must be:
- Unused and in the same condition as when you received it
- In its original packaging with all tags and labels intact
- Returned within [insert number] days of the original purchase date
- How to Request a Refund or Exchange:
To request a refund or exchange, please contact us at [insert contact email] with your order number and reason for the return or exchange. We will then provide you with instructions on how to return the item(s).
- Refund or Exchange Process:
Once we receive your returned item(s), we will inspect it to ensure that it meets our eligibility requirements. If it does, we will process the refund or exchange as follows:
- Refund: We will issue a refund to the original payment method within [insert number] days of receiving the returned item(s).
- Exchange: We will send the exchanged item(s) to you within [insert number] days of receiving the returned item(s).
Please note that shipping fees are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged.
- Defective or Damaged Items:
If you receive a defective or damaged item, please contact us at [insert contact email] within [insert number] days of receiving the item. We will provide you with instructions on how to return the item(s) and issue a refund or exchange.
- Non-Refundable Items:
The following items are non-refundable:
- Gift cards
- Downloadable software or digital products
- Custom or personalized orders
- Changes to this Refund and Return Policy:
We reserve the right to make changes to this Refund and Return Policy at any time. Any changes will be posted on this page, and your continued use of our website after the changes will constitute your acceptance of the new Refund and Return Policy.
If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected]